London · Operational efficiency for industry and commerce
The same office. Far more efficient.
TBD installs AI agents in the office processes of industrial and commercial companies: orders, quotes, invoices, returns. Shorter cycle times, fewer errors, a lower cost per document. A person approves; the system does the rest.
The first call is free and carries no obligation. The first companies are being selected: the founders follow the first projects directly.
Good morning, I confirm the order as agreed: 40 pcs code 2231-B and 25 pcs code 2231-C. Delivery by the 28th. Prices as per the latest price list. Thank you, M. Rossi
Works on top of the systems already in use · no migration
Illustrative diagram
1 · Arrives
- Excel
- Customer portals
2 · The agent reads and checks
extracts, compares, drafts
3 · A person approves
exceptions and sensitive actions
4 · Done and logged
- Order entered in the ERP
- Invoice matched to delivery note
- Quote drafted
- Reminder sent to the supplier
How it works
A TBD Process Engineer works with you. Then the system works every day.
It all starts with a free call: a Process Engineer helps identify which processes offer the greatest scope for efficiency.
The core technology is the same for every company: shared memory, agents, human control, connectors. The solution, by contrast, is tailored: each client has a dedicated Process Engineer, a TBD engineer who studies how the company works, connects it to the technology and follows the results.
- 01
Analysis
The Process Engineer analyses the process together with the people who run it: steps, systems, documents, exceptions. They measure the real hours and build a prototype on the company's own data.
What you getA process map, measured hours, a prototype and an efficiency threshold agreed in writing.
- 02
Installation
Connects the agents to the systems already in use: ERP, email, Excel, shared folders. Defines the rules and, with the company, the points where approval is required.
What you getThe live process and trained staff.
- 03
Operation
The agents work every day and people approve what matters. TBD monitors results, errors and usage and refines the rules.
What you getA regular report on hours freed, cycle times and errors.
- 04
Extension
From the first process to others in the same area. The core technology is the same for every client: each installation makes the next one faster.
What you getMore processes on the same platform.
The service has three parts: the installation (the Process Engineer's work), the platform (the core technology, always up to date) and usage (the AI models the agents use, visible and measured).
Concrete examples
Which processes are worth automating.
Today
An email arrives with a drawing or specification. The technical office looks for similar costs and jobs and prepares the quote over several days.
With the agent
Extracts the requirements, finds similar quotes and bills of materials and prepares a draft with price and lead time.
Stays with a person
Final price and sending.
Measured
Response time, quotes per week.
A process is a good fit when it repeats every week, starts from digital but untidy documents (email, PDF, Excel), follows clear rules with exceptions a person can handle, and can be measured. It is not a good fit when it is occasional, depends on unwritten judgement, or an error cannot be undone.
Efficiency
Efficiency is measured, process by process.
Before the installation, five measures are recorded. Afterwards, the same five. The difference is the result, reported every month.
Cycle time
decreasingFrom request to completion: order confirmed, invoice posted, quote sent.
Hours of manual work
decreasingHours of people's time spent on the process each week.
Cost per document
decreasingAverage cost of processing an order, an invoice, a quote.
Errors and rework
decreasingDocuments to correct or redo after first processing.
Volume per person
increasingDocuments handled by each person in the office, with the same headcount.
Illustrative diagram: the bars show the direction of change, not values. Each measure is recorded before and after the installation, on the specific process, and included in the regular report.
Figures
Most European companies have not yet automated their office work.
of European companies with 50-249 employees use AI to automate workflows.
Eurostat, isoc_eb_ai, EU-27, 2025
of European companies with 250 or more employees do so.
Eurostat, isoc_eb_ai, EU-27, 2025
growth in a year in European companies with 10 or more employees using AI: from 13.5% to 20.0%.
Eurostat, isoc_eb_ai, EU-27, 2024 and 2025
In Italy the shares are lower still: 5.7% (50-249 employees) and 18.9% (250 or more). Eurostat, 2025.
An example of scale · scenario
The typical European manufacturer with 50-249 employees has on average 9.3 office employees, each costing about €40,000. If 15% of their work passes to the agents, roughly 1.4 people and €56,000 of work are freed up in a year.
A scenario built on sector averages, not a promise. The actual value is measured on the specific process during the analysis. Source: Eurostat SBS and SES, EU-27, TBD calculation.
Indicative values, from interested parties
- $10-16 versus $2-5
cost of a supplier invoice processed by hand or with automation. Accounting software vendors. - 3-9 hours a week
per person spent searching for information at work. Surveys by Glean, Atlassian, Slite; small samples.
Calculator
How much efficiency a process frees up in your company.
In your companypeople spendhours a week on a process. If% moves to the agents and an hour costseuros, the work freed up is as follows.
Hours freed in a year
552
equivalent to 0.3 full-time people
Value of the work freed up
€13,800
per year, at the hourly cost entered
Calculation: people × hours per week × 46 weeks × share × hourly cost. All values are those entered: they are not a promise of results. The actual share is measured during the process analysis, together with a TBD Process Engineer.
Control
The agents operate within rules set by the company.
- Human approval. Sensitive actions pass through a person. Autonomy is agreed process by process and grows only on measured results.
- Audit log. Every action taken by the agents is recorded and can be checked.
- On top of existing tools. No new ERP, no migration.
- Data. Which data an agent uses, where it resides and which models process it are set in writing before work begins.
Who it is for
Companies with repetitive office work.
A good fit if
- the company has at least a few dozen employees and an office that works on documents;
- there is a process that occupies several people every week;
- the data sits in reachable systems: ERP, email, Excel, folders;
- there is a sponsor for the project: owner, operations director, CFO.
Not a good fit if
- a generic chatbot is wanted without a defined process;
- the work changes every time and follows no rules;
- the data exists only on paper and cannot be made available;
- a strategic or legal decision is to be delegated to an agent.
Questions
Frequently asked questions.
Does the first call cost anything?>
No. The first call is free and carries no obligation. A TBD Process Engineer helps work out which processes offer the greatest efficiency gains for the company.
Do we need to replace our ERP?>
No. The agents work on top of the tools already in use: ERP, email, Excel, shared folders. No migration.
Are people being replaced?>
The aim is to remove repetitive work. Decisions and exceptions stay with people, who approve the actions that matter.
What happens if an agent makes a mistake?>
Sensitive actions go through a person before they are carried out. Errors are measured and corrected in the rules. Before starting, an efficiency threshold is agreed in writing.
Why not simply use ChatGPT or Copilot?>
They are tools. They work on company processes only if someone configures them and connects them to the right data and systems. That is the work of a TBD Process Engineer.
How long does it take and what does it cost?>
It depends on the process. Both are agreed in writing with the Process Engineer before deciding whether to proceed.
TBD is a young company. What assurance does it offer?>
That is why the initial analysis is short and limited: a measured result comes before any further commitment. The data remains the company's property.
Contact
Speak with a TBD Process Engineer.
The first call is free and carries no obligation. A Process Engineer helps identify the processes where automation has the greatest impact on the company's efficiency.
TBD is based in London and works with industrial and commercial companies across Europe.